How to Use InsideOut Coaching in Call Centers

Pivot Point

While employees in call centers are no different than other employees within your organization, they do have different roles and challenges. These employees have inherently repetitive and scripted roles, yet still require a great deal of mental focus from employees; they work primarily as a customer services force, which has grown and is still growing to be one of the most essential aspects of a business. Their role is vital.

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4 Secrets to Managing and Retaining Generation Z
4 Secrets to Managing and Retaining Generation Z

Gen Z is the newest trend HR can't stop talking about. They're even more flighty than Millennials. Learn ho...

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4 Tips for Managing Gen Z
4 Tips for Managing Gen Z

11,000 new Gen Zers enter the workforce every day. Like every other generation, Gen Z has a unique perspect...