Case Studies

Empower Your Team's Critical Thinking: Northern Tool + Equipment's Success Story

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© 2016 InsideOut Development. All rights reserved. THE CHALLENGES • Northern Tool + Equipment (NTE) is committed to cultivating new leadership from within. While this has proven to be a successful succession strategy, it also creates challenges. • Managers who were previously individual contributors suddenly find themselves responsible for leading their peers • The company sought to equip managers who are in a leadership role for the first time with the essential skills they need to get work done at NTE THE SOLUTIONS • The Learning and Development department created the Management Basics Program (MBP), a leadership program targeted to new managers and supervisors • The MBP empowers program participants to conduct coaching conversations, attract and hire the right people, lead through change and transition, and manage employee performance • The Learning and Development department introduced InsideOut Coaching as an integral piece of this leadership program and the Leadership Boot Camp Program, a leadership program targeted to seasoned managers and directors THE RESULTS As a result of using InsideOut Coaching in its leadership programs, the company observed: • An overall increase in productivity as program participants learn to problem solve without relying on their managers and supervisors In addition, employees who completed the MBP: • Gained a greater understanding of their current coaching effectiveness • Increased the quality of coaching conversations with their direct reports • Cultivated a new coaching relationship with a Leadership Boot Camp graduate to continue development and on-the-job growth CLIENT Success Story InsideOut Coaching gives managers a common leadership language. It empowers them to lead others and unleash their team's potential to achieve business goals. —Mary Anderson Manager, Learning and Development insideoutdev.com Coaching that works. ORGANIZATION: Northern Tool + Equipment HEADQUARTERS: Burnsville, Minnesota EMPLOYEES: 3,500 WEBSITE: northerntool.com INDUSTRY: Heavy Equipment Manufacturing and Retail Northern Tool + Equipment is a family business that takes pride in its ability to equip people with the tools to tackle tough challenges. We strive to build lasting relationships and promote a fun and unique Northern experience.

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