Case Studies

Improved Employee Satisfaction and Retention: Shaw's Success Story

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THE CHALLENGES • In 2011, Shaw Plant #13 experienced increased engagement issues among the associates in their 2nd Shift • Skill development and retention was on the decline while absenteeism was on the rise • Additionally, heavy management oversight was required to address behaviors, including extended breaks, productivity gaps, and safety concerns THE SOLUTIONS • The 2nd Shift Manager attended the InsideOut Coaching™ Workshop and implemented the approach with his team • He utilized the GROW® Model and other InsideOut concepts for performance conversations including annual reviews, corrective actions, attendance records, and career and leadership development • The manager started a program of renewed focus on safety, teamwork, and communication THE RESULTS • The 2nd Shift productivity improved significantly with fewer unplanned stops and less waste • The 2nd Shift outperformed the 1st Shift in several key metrics: Off Quality Comparison, Tile Run Efficiency, and Broadloom Runtime Efficiency • 23 process improvements were submitted by 2nd Shift associates in 2014 • 0 medical accidents were reported during the 2nd shift in 2014 CLIENT Success Story "InsideOut Coaching helped my team know what to pay attention to. We removed our interference and put the focus back on safety, teamwork, working relationships, and communication. This sparked a newly found energy which reduced absenteeism and increased morale." —Lee West Team Manager, Shaw Industries © 2016 InsideOut Development. All rights reserved. Coaching that works. ORGANIZATION: Shaw Industries Group, Inc. HEADQUARTERS: Dalton, Georgia EMPLOYEES: 23,000 WEBSITE: INDUSTRY: Manufacturing The world's largest carpet manufacturer and a leading floor covering provider, Shaw Industries Group, Inc. is a vertically integrated manufacturer that supplies carpet, hardwood, laminate, resilient, tile & stone flooring products and synthetic turf to residential and commercial markets worldwide. A wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $4.5 billion (USD) in annual sales and 23,000 associates, Shaw is headquartered in Dalton, Georgia, with salespeople and/or offices located throughout the U.S., as well as Australia, Canada, China, India, Mexico, Singapore and the United Kingdom.

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