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The Unintended Outcomes of Unconscious Bias
Coaching that works.
HR leaders have a problem. Team managers
can't reliably rate their employees. Only
one third of employees who score high in
their performance reviews are actually the
organization's top contributors.
A CEB SURVEY FOUND THAT
90% of HR leaders don't believe
manager reviews result in
accurate information.
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Managers are people, and all people are subject to bias. It's based in
the human brain's instinct for cognitive efficiency. The human brain is
the world's fastest pattern recognition machine. But we don't always
get it right and sometimes this leads to bias. Unfortunately, this can
significantly impact the validity of performance reviews and lead to
bad data and bad decisions. Bias is the primary reason that HR ends
up with useless data on employee performance.
The
Idiosyncratic
Rater Effect
The idiosyncratic rater effect is the
amalgamation of the various biases that
impact performance reviews.
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"Is the Annual Performance Review Dead?" SHRM, 2015