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18 The Unintended Outcomes of Unconscious Bias Coaching that works. Use a Checklist In his book, The Checklist Manifesto, Atul Gawande tells the story of the first ever B-17 flight. In 1935, the B-17 was the most complex and powerful aircraft in existence. In its maiden voyage, the pilot forgot a crucial component resulting in an accident that killed several crew members. After that incident, the U.S. Army implemented one small thing: a checklist. Since then, pilots have flown the B-17 1.8 million miles without a single accident. 8 Use a checklist (like this one by Google) to make sure your performance reviews match your unbiased intentions. Reducing Bias Leads to Greater Success We're all biased. By taking steps to eliminate bias in the workplace you can encourage fair evaluations and ensure that your results driven by data, not biases. Identifying bias isn't enough. You have to take action. Standardize employee evaluation forms to focus on facts that can be measured. Provide in-depth training for your managers focusing on performance reviews. Implement frequent one-on-ones. Maybe even eliminate the yearly evaluation all together. Whatever you do, make sure your changes are systematic so that everyone is using performance reviews to drive further success, not allowing their biases to leave performance evaluations languishing in unproductivity. 5 8 Atul Gawande, "The Checklist Manifesto: How to Get Things Right," 2010.

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