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1st Franklin Financial Corp Case Study

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INSIDEOUT DEVELOPMENT CASE STUDY 1st Franklin Financial Corporation increased employee growth and development through meaningful conversations with InsideOut Development. Introduction This case study of 1st Franklin Financial Corporation is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. "[The InsideOut] coaching model works for everyone by providing structure for coaching conversations." "InsideOut Development's coaching model and tools drive key performance metrics for my team." "InsideOut's coaching approach and tools are easy to apply." " Challenges The business challenges that led 1st Franklin Financial to evaluate and ultimately select InsideOut Development: Top purchasing drivers for investing in InsideOut Development: More effective coaching by managers and leaders Greater performance and communication through coaching conversations Better success in building a coaching culture Use Case The key features and functionalities of InsideOut Development that 1st Franklin Financial uses: Departments that utilize InsideOut Development methodologies/programs: Accounting IT Marketing Customer Success Executive/Leadership Team Customer Service Branch Operations How they measure coaching success at their organization: Improved managerial confidence Results The surveyed company achieved the following results with InsideOut Development: Key benefits realized since working with InsideOut Development: Experienced greater employee growth and development Increased number of meaningful conversations between managers and employees Improvement realized in the following areas since working with InsideOut Development: Employee engagement Retention Specific team performance metrics Internal promotions Manager-employee conversations Realized an impact within the first few weeks after implementing InsideOut Coaching. Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization's needs. Company Profile Company: 1st Franklin Financial Corporation Company Size: Medium Enterprise Industry: Financial Services About InsideOut Development InsideOut Development turns managers into leaders by making it easy to have effective coaching conversations that develop and focus people. Their coaching framework empowers coaches to align teams and spark ownership of outcomes. Learn More: InsideOut Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: Karen O'Shields, EVP Strategy, Employee and Organizational Development, CLO, 1st Franklin Financial Corporation Validated Published: Jan. 26, 2020 TVID: D3D-803-836 Research by

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