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Hilti Corp Case Study

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INSIDEOUT DEVELOPMENT CASE STUDY Hilti Corp. uses InsideOut Coaching to engage employees in meaningful conversations. Introduction This case study of Hilti Corp. is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. "InsideOut Development's coaching model and tools drive key performance metrics for my team." "InsideOut Development's coaching approach and tools are easy to apply." "InsideOut Development provides a tool that can be used during "in the moment" conversations, as well as planned conversations. This allows our front line managers to have better engaged discussions with their people." " Challenges The business challenges that led Hilti Corp. to evaluate and ultimately select InsideOut Development: Top purchasing drivers for investing in InsideOut Development: More effective coaching by managers and leaders More effective cross-functional communication Greater performance and communication through coaching conversations Better success in building a coaching culture Better alignment between senior leaders Creating a shared language for performance improvement Use Case The key features and functionalities of InsideOut Development that Hilti Corp. uses: Departments that utilize InsideOut Development methodologies/programs: Sales Customer Success Executive/Leadership Team Customer Service How they measure coaching success at their organization: Improved employee satisfaction Increased 1:1 consistency More specific business objectives Results Hilti Corp. achieved the following results with InsideOut Development: Key benefits realized since working with InsideOut Development: Improved quality of performance management conversations Improved comfort levels among managers and supervisors leading difficult conversations Increased number of meaningful conversations between managers and employees Improvement realized in the following areas since working with InsideOut Development: Employee engagement: 25-50% Retention: 25-50% Specific team performance metrics: 25-50% Internal promotions: 25-50% Manager-employee conversations: 50-75% Realized an impact within the first few weeks after implementing InsideOut Coaching. Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization's needs. Company Profile Company: Hilti Corp. Company Size: Large Enterprise Industry: Industrial Manufacturing About InsideOut Development InsideOut Development turns managers into leaders by making it easy to have effective coaching conversations that develop and focus people. Their coaching framework empowers coaches to align teams and spark ownership of outcomes. Learn More: InsideOut Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: Nick Perrault, Training and Development Manager, Hilti Corp. Validated Published: Jan. 22, 2020 TVID: 8BA-F87-59F Research by

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