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Large Retail Company Case Study

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INSIDEOUT DEVELOPMENT CASE STUDY Large enterprise retail company Increased the "promotability" of their employees with InsideOut Coaching Introduction This case study of a large enterprise retail company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. "InsideOut Development's coaching model and tools drive key performance metrics for my team." "InsideOut Development's coaching approach and tools are easy to apply." " Challenges The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development: Top purchasing drivers for investing in InsideOut Development: More effective coaching by managers and leaders More consistent and meaningful career development dialogue Greater performance and communication through coaching conversations Better success in building a coaching culture Creating a shared language for performance improvement Implementation of a coaching mindset to drive performance/bench strength/engagement Use Case The key features and functionalities of InsideOut Development that the surveyed company uses: Departments that utilize InsideOut Development methodologies/programs: Sales Accounting IT Marketing Customer Success Executive/Leadership Team Customer Service How they measure coaching success at their organization: Improved employee satisfaction Increased employee engagement survey scores Results The surveyed company achieved the following results with InsideOut Development: Key benefits realized since working with InsideOut Development: Improved comfort levels among managers and supervisors leading difficult conversations Increased number of meaningful conversations between managers and employees Increased goal achievement Improvement realized in the following areas since working with InsideOut Development: Employee engagement: 25-50% Retention: 0-25% Specific team performance metrics: 0-25% Internal promotions: 25-50% Manager-employee conversations: 25-50% Realized an impact within the first few weeks after implementing InsideOut Coaching. Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization's needs. Company Profile The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies. TechValidate stands behind the authenticity of this data. Company Size: Large Enterprise Industry: Retail About InsideOut Development InsideOut Development turns managers into leaders by making it easy to have effective coaching conversations that develop and focus people. Their coaching framework empowers coaches to align teams and spark ownership of outcomes. Learn More: InsideOut Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: TechValidate survey of a Large Enterprise Retail Company Validated Published: Jan. 22, 2020 TVID: 8C6-B50-0F2 Research by

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