Case Studies

Large Enterprise Bank Case Study

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INSIDEOUT DEVELOPMENT CASE STUDY A large enterprise financial services company improved retention by more than 75% with InsideOut Development. Introduction This case study of a large enterprise financial services company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. "InsideOut Development's coaching model and tools drive key performance metrics for my team." "InsideOut Development's coaching approach and tools are easy to apply." "InsideOut Development offers a better customer experience." "The models stand the test of time and are based on empirical research." " Challenges The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development: Top purchasing drivers for investing in InsideOut Development: Direct impact to bottom-line business objectives Use Case The key features and functionalities of InsideOut Development that the surveyed company uses: Departments that utilize InsideOut Development methodologies/programs: Customer Service How they measure coaching success at their organization: More specific business objectives Results The surveyed company achieved the following results with InsideOut Development: Key benefits realized since working with InsideOut Development: Experienced greater employee ownership of outcomes Improvement realized in the following areas since working with InsideOut Development: Employee engagement: 50-75% Retention: more than 75% Specific team performance metrics: 0-25% Internal promotions: more than 75% Manager-employee conversations: 0-25% Realized an impact within the first 1-3 months after implementing InsideOut Coaching. Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization's needs. Company Profile The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies. TechValidate stands behind the authenticity of this data. Company Size: Large Enterprise Industry: Financial Services About InsideOut Development InsideOut Development turns managers into leaders by making it easy to have effective coaching conversations that develop and focus people. Their coaching framework empowers coaches to align teams and spark ownership of outcomes. Learn More: InsideOut Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: TechValidate survey of a Large Enterprise Financial Services Company Validated Published: Jan. 22, 2020 TVID: 953-1B3-28A Research by

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