Case Studies

large city government

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INSIDEOUT DEVELOPMENT CASE STUDY A large city government saw employee engagement and development increase up to 50% with InsideOut Development Introduction This case study of a state & local government is based on a June 2020 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality. "InsideOut Development is excellent in terms of product, customer care and really partnering with an organization. I have used InsideOut Coaching at two cities and it makes a positive difference in driving collaborative conversation!" "InsideOut Development's coaching model and tools help my team achieve their specific goals and objectives." "InsideOut Coaching and the GROW Model help my team navigate difficult decisions and adapt to changing environments." "Supervisors and employees are more likely to have collaborative conversations since we started using Inside Out Development. We also spend more time doing check-in using the quick feedback questions." "I have been trained in IOC since June 2010 and highly recommend it as a foundational piece of any organizational development strategy. The use of the questions provided can make a difference in how much emotional intelligence a supervisor shows when working with an employee. Even those who aren't particularly high in EQ appear to be when using the GROW model." " Challenges Problems the organization was attempting to solve by launching a coaching initiative and partnering with InsideOut Development: Managers were poor listeners and held unproductive conversations Managers weren't confident holding difficult conversations that lead to change Teams, departments, and individuals were misaligned Employees weren't growing or developing Our culture wasn't driving or promoting growth Employees weren't engaged and retention was HIGH Use Case InsideOut Development tools and products the surveyed organization uses: InsideOut Coaching In-Person Workshop How they implemented InsideOut Coaching *"InsideOut Coaching is a prerequisite to attending our supervisor and leadership academies." Results The surveyed organization achieved the following results with InsideOut Development: Key benefits realized in working with InsideOut Development: Improved quality of performance management conversations Greater employee growth and development Faster and more accurate decision-making from teams and individual contributors Improved comfort levels among managers and supervisors leading difficult conversations Improved employee engagement/satisfaction Increased number of meaningful conversations between managers and employees Greater employee ownership of outcomes Improvement seen in the following areas: Employee Growth and Development: 25-50% Routine Manager Employee Conversations: up to 25% Employee Engagement: 25-50% Realized an impact within the first 1-3 months after implementing InsideOut Coaching. They strongly agree that InsideOut Development and InsideOut Coaching are easily adaptable to fit their needs. Organization Profile The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies. TechValidate stands behind the authenticity of this data. Organization Size: State & Local Industry: Government About InsideOut Development InsideOut Development is a professional services firm that provides learning, coaching, and consultative solutions to a large, global clientele. Learn More: InsideOut Development [churned] InsideOut Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Source: TechValidate survey of a State & Local Government Validated Published: Jul. 31, 2020 TVID: 3F0-860-46B Research by

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