Individual Contributors

Employees are the fundamental cornerstone of a call center, and the high turnover rate indicates just how difficult engaging employees can be. Engagement comes from a fulfilling culture.

A key element of performance is our Faith--what we believe about ourselves and what we believe about others (including our organization as a whole). It has a massive impact on our performance.

A key element of performance is our Fire. Fire is our passion and drive to do something and to do it well. While it can seem difficult to control, it has a massive impact on our performance.

Focus is about what we pay attention to and how we manage inconsistency and interference that would otherwise negatively impact our performance. Choosing what we focus drives results.

Your company hires great people, so why do you need to build a coaching culture, too? Consider these benefits of a coaching culture and you’ll be wondering why everyone isn’t doing it.

Discover what an organization looks like with and without the four critical elements of the Performance Wheel. Excerpted from You Already Know How to Be Great.

“This is huge! We're always told to set goals with no process on how to achieve them! Now they have a way to make progress on the goals they set." Learn how Breakthroughs can benefit your team.

"Breakthroughs reminds me of the simple yet powerful impact of the GROW Model. Each time I teach, it reinforces that these processes and tools DO work and WILL create breakthroughs."

While people may comply with what we want, they commit to what they want. And commitment makes all the difference. Accountability is only the first step. Coaching creates ownership.

Worried about falling productivity? You should be. Productivity has a direct impact on business success and profitability. Read on to evaluate how 3 productivity solutions could fit in your org.

Call it “teachable fit.” Call it “emotional intelligence.” Call it “soft skills,” but don’t call it optional. Learn 6 traits of coachability and why they're important.

There are dozens of philosophies on how to communicate, but they all boil down to one simple thing. Aretha Franklin said it best—RESPECT.