Retention

Employees are the fundamental cornerstone of a call center, and the high turnover rate indicates just how difficult engaging employees can be. Engagement comes from a fulfilling culture.

42% of workers said workplace stress was bad enough to make them leave their jobs. Workplace stress is taking a big toll on your employee engagement and retention. Find out what you can do about it.

70 percent of US workers experience burnout. Leader-led coaching may solve this employee engagement crisis.

Employee turnover costs an average of $15,000 per worker and a lack of appreciation is the main driver of employee turnover. Showing appreciation encourages employees to stick around.

You’ve spent a lot of time selectively hiring the brightest minds in your field. Now you have to figure out how to keep them. Start by executing on these three things all employees want.

While people may comply with what we want, they commit to what they want. And commitment makes all the difference. Accountability is only the first step. Coaching creates ownership.

There’s no one-and-done solution to employee engagement. Check out these scary stats about employee engagement and then read on for original research about what you can do to engage your top talent.

Are millennials all that different from any other generation? Maybe. This blog highlights 3 key differences between millennials and other workers and the shifts you need to make to attract them.

Retention is tricky because you don’t know what you don’t know. Employees may have aspirations you don’t know about. Proper coaching creates relationships that can navigate complicated career paths.