While employees in call centers are no different than other employees within your organization, they do have different roles and challenges. These employees have inherently repetitive and scripted roles, yet still require a great deal of mental focus from employees; they work primarily as a customer services force, which has grown and is still growing to be one of the most essential aspects of a business. Their role is vital.
Stressed Out Employees Are a Big Problem—Here's What You Can Do About It
42% of workers said workplace stress was bad enough to make them leave their jobs. Workplace stress is taking a big toll on your employee engagement and retention. Find out what you can do about it.
How Managers Can Prevent Burnout with Coaching
70 percent of US workers experience burnout. Leader-led coaching may solve this employee engagement crisis.
4 Ways to Show Employee Appreciation
Employee turnover costs an average of $15,000 per worker and a lack of appreciation is the main driver of employee turnover. Showing appreciation encourages employees to stick around.
How a Holistic Approach to Coaching Delivers Better Employee Engagement and Retention
What do successful coaching cultures look like? What coaching practices produce the most impact? Read this whitepaper to see what HR pros said about the state of coaching in their organizations.
How to Improve Employee Retention: 3 Things All Employees Want
You’ve spent a lot of time selectively hiring the brightest minds in your field. Now you have to figure out how to keep them. Start by executing on these three things all employees want.
Men, Women and Impostor Syndrome: Why Your Rockstar Feels Like a Fraud
Discover the secret to eradicating self-doubt and boosting your team’s confidence. View this infographic for a series of critical coaching tips that will ensure your good employees become even better.
Would Your Employees Unfriend You?
One of the most important relationships is between an employee and their manager; bad manager relationships account to 75% of voluntary turnover. Take this quiz to see how your relationships stack up.
15% Decrease in Turnover: A Sales Management Success Story
The sales department of a Fortune 500 financial services company implemented a plan to develop a coaching culture. New written premium (sales) increased by 16%.
Improved Employee Satisfaction and Retention: Shaw's Success Story
“InsideOut Coaching helped my team know what to pay attention to. We removed our interference and put the focus back on safety, teamwork, working relationships, and communication."
10 Tips for Top Coaches
Coaching a team can be taxing whether you’re a catechumen or a connoisseur. These 10 tips can keep your team on track and moving forward.
The Talent Shortage
Soft skills like self-awareness, willingness to learn, and adaptability help new hires quickly apply behaviors that lead to success. Discover how coachability can help you counter the talent shortage.
Ownership. How to Transform Compliance into Commitment
While people may comply with what we want, they commit to what they want. And commitment makes all the difference. Accountability is only the first step. Coaching creates ownership.
6 Scary Stats about Employee Engagement (and 6 things you can do about it)
There’s no one-and-done solution to employee engagement. Check out these scary stats about employee engagement and then read on for original research about what you can do to engage your top talent.
What Do Millennials Really, Really Want?
Are millennials all that different from any other generation? Maybe. This blog highlights 3 key differences between millennials and other workers and the shifts you need to make to attract them.
The Tricky Thing About Retention
Retention is tricky because you don’t know what you don’t know. Employees may have aspirations you don’t know about. Proper coaching creates relationships that can navigate complicated career paths.
The Coachability Edge: The Key Advantage Your Organization Needs Now
Communication, interpersonal skills, and problem-solving are all elements of coachability. This e-book explains how to bring out coachability in your team—and what to do with it once you’ve got it.
5 Sure-Fire Coaching Tactics to Win the War on Talent